Shipping
Processing time: Orders are processed within 1–3 business days of being placed. You'll receive a confirmation email when your order is placed and a second email with your tracking number when it ships.
Delivery time: 7–15 business days from your ship date. We work with carefully selected international suppliers to bring you quality enrichment products at honest prices, and we'll always be transparent about our timelines. Most orders arrive within 10 business days; the 15-day window accounts for occasional customs processing delays, which are outside our control.
Shipping cost: Free shipping on all orders.
Tracking: Once your order ships, you'll receive a tracking number by email. Use it to follow your package the whole way. If tracking hasn't updated in more than 5 business days, reach out and we'll look into it.
Where we ship: Currently the US only. We'll announce international shipping when it becomes available — sign up for our email list to be the first to know.
Returns
Our policy: We offer a 30-day return window from the date your order arrives. If you're not happy with your purchase for any reason, we want to hear about it and make it right.
Eligibility: To be eligible for a return, the mat must be unused and in its original condition. We cannot accept returns on mats that have been used, washed, or damaged through normal use.
How to start a return: Email us at getsnoutjoy@gmail.com with your order number and the reason for the return. We'll respond within 24 hours with return instructions. Once we receive the item and confirm its condition, we'll process your refund within 5–7 business days back to your original payment method.
Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or we made an error on your order.
Damaged or Incorrect Items
If your order arrived damaged, defective, or you received the wrong item, we want to fix it immediately — at no cost to you.
Email getsnoutjoy@gmail.com within 7 days of delivery with:
- Your order number
- A photo of the damaged item or the incorrect product
- A brief description of the issue
We'll send a replacement or issue a full refund, whichever you prefer. You do not need to ship the item back.
Lost Packages
If your tracking shows "delivered" but the package isn't there, check around your front door, with neighbors, and with your building if applicable. If it's still missing after 48 hours:
Email getsnoutjoy@gmail.com with your order number. We'll open an inquiry with the carrier and follow up with you within 2 business days. If the package is confirmed lost, we'll reship or refund — your choice.
Questions?
Email us at getsnoutjoy@gmail.com. We're a small team and we reply to every message within 24 hours, Monday through Friday.